FAQ

Frequently Asked Questions

Why should I shop with you?

Your items are delivered with Yodel, and you get free shipping on orders over £15.

With us, you don't need to fill your basket with extra items you don't really need just to qualify for free shipping. We want to keep it simple, fair, and economical for you as a customer—while trying to limit unnecessary extra purchases of items that might just end up gathering dust.

We are a small, passionate team that cares about personal service, honest trade, and great prices. When you shop with us, you are also supporting a small business.

Thank you for shopping with us.

As soon as your order has been dispatched, we’ll send you an email with a tracking link.Simply click the link in the email to easily follow your parcel all the way to your door.

If you would like to cancel your order, please contact our customer service team as soon as possible.If your order has already been packed and dispatched, unfortunately, we may not be able to stop it.In that case, you can simply make use of your right to return the item and send the parcel back to us once you have received it or collected it from the parcel shop.

If you have received a damaged or faulty item, or if there has unfortunately been an error with your order, please contact our customer service team.Please send us a description of the problem and, if possible, attach a couple of photos or a short video showing the issue. We’ll be happy to help you find a suitable solution as quickly as possible.

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