Privacy Policy

EverydayFavourites operates this webshop and the associated website, including the features, information, products, tools, and services made available to you as a visitor or customer. This privacy policy explains how we collect, use, store, and potentially disclose personal data when you visit our website, make a purchase, contact us, or otherwise use our services.

If there should be any discrepancy between this privacy policy and our other terms, this privacy policy applies to matters concerning the processing of personal data.

We recommend that you read this privacy policy thoroughly. When you use our website or shop with us, you confirm that you have read and understood how we process personal data as described below.

Personal Data We May Process

When we refer to “personal data”, we mean information that can directly or indirectly identify you as an individual. This may include your name, address, contact details, order information, or technical information associated with your use of the website. Information that has been anonymised so that it can no longer be linked to you is not considered personal data.

Depending on how you use our website and services, we may process the following types of information:

  • Contact details – such as your name, email address, telephone number, billing address, and delivery address.
  • Payment-related information – such as payment method details, payment confirmation, transaction information, and other information necessary to process payments. Card details are generally processed by our payment provider.
  • Account information – such as your username, password, preferences, settings, and any security information if you create a customer account.
  • Order and transaction information – such as products you have purchased, added to your basket, returned, exchanged, or cancelled, as well as your previous purchase history.
  • Communication information – such as information you send to us by email, through our contact form, or in customer service enquiries.
  • Technical information – such as your IP address, browser type, device information, network information, and similar technical identifiers.
  • Usage data – such as information about how you navigate the website, which pages you visit, and how you interact with features and content.

Where We Collect Information From

We may receive and collect personal data from several different sources:

  • Directly from you – when you place an order, create an account, contact us, subscribe to communications, or otherwise provide us with information.
  • Automatically through the website – when you visit or use our webshop, including through cookies, log files, and similar technologies.
  • From service providers – when external suppliers help us with services such as payment processing, delivery, technical operations, analytics, security, or customer service.
  • From business partners or third parties – where relevant, lawful, and necessary to provide our services or improve the user experience.

Purposes for Processing Personal Data

We use personal data for different purposes depending on your relationship with us and how you use the website.

  • Processing purchases and providing services. We use your information to receive and process orders, process payments, send order confirmations, arrange delivery, handle returns, exchanges and complaints, and manage any customer accounts.
  • Improving and personalising the webshop. We may use information about your use of the website to improve functionality, make content more relevant, remember preferences, and create a more user-friendly shopping experience.
  • Customer service and communication. We process information so that we can answer questions, handle enquiries, provide support, send messages relating to your order, and communicate with you about relevant matters.
  • Marketing and advertising. Where permitted by applicable regulations, we may use information to send marketing communications, display relevant advertisements, or measure the effectiveness of campaigns. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email.
  • Security and prevention of misuse. We may process information to protect the webshop, detect fraud, prevent unauthorised access, validate payments, and provide a safe shopping experience.
  • Compliance with legal requirements. We may use and retain information where necessary to comply with applicable laws, respond to legal requests, handle disputes, or document our rights and obligations.

Sharing Personal Data

We only share personal data where it is relevant, necessary, and lawful. This may include the following situations:

  • With suppliers and service partners who perform services on our behalf, including payment processing, delivery, IT operations, analytics, cloud solutions, customer service, and order processing.
  • With delivery and logistics partners where necessary to deliver your order.
  • With payment providers and financial partners where necessary to process, verify, or refund payments.
  • With marketing and analytics partners where relevant and permitted under applicable regulations.
  • With authorities, advisers, or other parties where required by law, in connection with legal claims, disputes, regulatory matters, or enforcement of our terms.
  • In connection with a business transfer, merger, restructuring, insolvency, or similar business transaction.
  • Where you have given your consent for specific information to be shared with a third party.

Third parties who process information on our behalf may only use the information in accordance with our instructions and applicable data protection regulations.

Links to External Websites

Our website may contain links to external websites, social media platforms, payment services, or other third-party platforms. If you visit an external website through a link from our website, the privacy policy and terms of that third party will apply.

We are not responsible for the content, security, data processing, or practices of websites that we do not own or control. We therefore recommend that you read the privacy policy of external websites before providing any information there.

Information About Children

Our webshop and services are not aimed at children. We do not knowingly collect personal data from children under the age of majority.

If you are a parent or guardian and become aware that a child has provided us with personal data, you can contact us so that we can consider deleting the information.

Security and Data Retention

We work to protect your personal data through appropriate technical and organisational security measures. These include the use of encrypted connections, access restrictions, and cooperation with relevant service providers.

However, no digital solution can guarantee complete security. We therefore recommend that you do not send sensitive or confidential information to us through insecure communication channels.

How long we retain your information depends on the purpose for which it is processed. We typically retain information for as long as necessary to manage orders, provide customer service, comply with legal requirements, document transactions, resolve disputes, or enforce our terms.

Your Rights

Depending on the applicable data protection legislation, you may have a number of rights in relation to the personal data we process about you.

These rights may include:

  • Right of access – you may request information about the personal data we process about you.
  • Right to rectification – you may request that inaccurate or incomplete information is corrected.
  • Right to erasure – in certain circumstances, you may request that your personal data is deleted.
  • Right to restriction – in certain circumstances, you may request that the processing of your information is restricted.
  • Right to object – in certain circumstances, you may object to our processing of your personal data.
  • Right to data portability – in certain circumstances, you may request to receive your information in a structured and commonly used format.
  • Right to withdraw consent – where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before the withdrawal.
  • Right to opt out of marketing – you can unsubscribe from promotional emails at any time by using the unsubscribe link in the emails we send.

Your rights are not always absolute. In some circumstances, we may refuse or limit a request where permitted by law or where we have a legitimate basis for continuing to process the information.

To protect your information, we may ask you to confirm your identity before processing a request.

Marketing Communications

If you have given consent to receive marketing communications, or if we otherwise have a lawful basis to contact you, we may send you news, offers, or other relevant information.

You can unsubscribe from marketing emails at any time using the link provided in the individual email. Even if you unsubscribe from marketing communications, we may continue to send necessary service messages, such as those relating to orders, payments, delivery, or customer service.

Cookies and Similar Technologies

We may use cookies and similar technologies to make the website function, improve the user experience, analyse traffic, remember preferences, and display relevant content or advertising.

You can normally manage or delete cookies through your browser settings. However, some features of the website may function less effectively or become unavailable if cookies are disabled.

Complaints

If you are unhappy with the way we process your personal data, we encourage you to contact us first so that we can try to find a solution.

Depending on where you live, you may also have the right to lodge a complaint with the relevant data protection authority.

International Transfers

In some cases, personal data may be processed or stored outside the country where you live. If information is transferred outside the EU/EEA, we will ensure that the transfer takes place in accordance with applicable data protection regulations.

This may, for example, involve the use of approved transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or other lawful mechanisms where relevant.

Changes to This Privacy Policy

We may update this privacy policy from time to time. This may be due to changes in our practices, technical solutions, legislation, or other operational circumstances.

The current version will always be available on the website. Where there are significant changes, we will notify you to the extent required by applicable law.

Contact Information

If you have any questions about this privacy policy, our processing of personal data, or if you wish to exercise your rights, you can contact us at:

EverydayFavourites
Company: JaTakEngros
Address: Østergade 2, 8870 Langå, Denmark
Email: info@everydayfavourites.co.uk
Website: everydayfavourites.co.uk

For the purposes of applicable data protection legislation, JaTakEngros is the data controller responsible for the personal data processed in connection with EverydayFavourites.