Terms & Conditions

These Terms and Conditions set out the terms that apply when you shop at everydayfavourites.co.uk. By placing an order, you also agree to the terms and conditions below.

Prices and Products

All prices on everydayfavourites.co.uk are displayed in British Pounds (GBP) and include VAT and other applicable taxes.

We may change prices, product selection, and availability without prior notice. We reserve the right to make changes in relation to sold-out items, discontinued products, technical errors, typographical errors, pricing errors, and other obvious errors in the webshop.

If a significant and obvious error occurs in connection with an order, we reserve the right to cancel the order and refund the amount paid.

Any user instructions or product manuals may, in some cases, be provided in English.

Ordering and Order Confirmation

When you place an order with us, you will normally receive an order confirmation at the email address you provided when placing the order. The order confirmation serves as documentation that we have received your order and contains the key details of your purchase.

We reserve the right to reject, cancel, or refund an order if, for example, there is a suspicion of fraud, a significant error in price or stock availability, payment problems, or if the order cannot otherwise be completed correctly.

As a customer, you are responsible for ensuring that all information entered when placing your order is correct. This includes your name, delivery address, email address, and telephone number.

Payment

We accept payment using the following card types:

VISA
MASTERCARD

Payment will only be charged to your card once the order has been dispatched.

Secure Payment Process

When you make a payment on everydayfavourites.co.uk, the payment is processed through a secure payment solution provided by our payment provider.

Payment data is transmitted through an encrypted SSL/TLS connection. Card details are handled by the payment provider in accordance with applicable security requirements, including PCI DSS standards. Your bank or card issuer may sometimes require additional authentication, such as 3D Secure or authentication through a banking app.

Checks and Fraud Prevention

To protect both our customers and the webshop, individual orders may be selected for manual review. In certain circumstances, we may contact you to confirm information, or we may cancel and refund an order if the payment or order cannot be validated.

Shipping and Delivery

For orders under £15, delivery costs £3. If you order for £15 or more, we offer free standard delivery.

We send parcels securely using a tracked delivery service. Delivery is either to your home address or to a local collection point near you.

Order Processing and Order Cut-Off Time

Orders placed on weekdays from Monday to Friday before 4:00 PM UK time will generally be forwarded for processing on the same day.

Orders placed after 4:00 PM are usually processed on the next business day.

The order cut-off time refers to the time when order information is typically sent for processing. It does not necessarily mean that the parcel is physically dispatched at the same time.

Estimated Delivery Times

Order processing: 3–7 business days, Monday to Friday
Transit time: 7–14 business days, Monday to Friday

The stated delivery times are estimates. Delivery may take longer during periods of high demand, around public holidays, during holiday periods, in poor weather, or in the event of operational disruptions affecting the delivery provider.

Tracking

Once your order has been dispatched, you will normally receive a dispatch confirmation containing a tracking link. You can use this link to follow your parcel while it is in transit.

If you have not received tracking information within 8 business days of placing your order, you can contact us at hej@everydayfavourites.co.uk and we will help you check the status of your order.

Uncollected Parcels or Incorrect Address

If a parcel is not collected within the collection period specified by the delivery provider, it may be returned to us. The same may happen if the delivery address provided is incorrect, incomplete, or cannot be used for delivery.

Please contact us if you experience any problems with your delivery so that we can help find an appropriate solution.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. As a general rule, an order can only be cancelled if it has not yet been dispatched.

Send an email to info@everydayfavourites.co.uk with the subject line “Cancel My Order” and include your order number.

If the order has already been dispatched, it can no longer be cancelled. Instead, you can exercise your right to cancel under the terms of our Returns and Cancellation Policy.

Changing Your Delivery Address

If you wish to change the delivery address for an order, please contact us as soon as possible. As a general rule, we can only change the address if the order has not yet been dispatched.

Once the order has been dispatched, we cannot guarantee that the delivery address can be changed.

Right to Cancel

As a consumer, you generally have a 14-day right to cancel when shopping with us. The period begins on the day you, or a third party designated by you – other than the carrier – physically receive the goods.

If you have ordered several items in the same order and they are delivered separately, the period begins on the day you receive the final item.

Returns Following Cancellation

If you wish to cancel your purchase, the item must be returned without undue delay and no later than 14 days after the day on which you informed us that you wished to exercise your right to cancel.

For standard cancellations, the customer is responsible for the return postage costs. You are responsible for ensuring that the item is packaged securely so that it is not damaged during the return.

Return Address:
JaTakEngros
Østergade 2
8870 Langå
Denmark
Email: info@everydayfavourites.co.uk

Refunds

When the right to cancel is correctly exercised, we will refund the payments we have received from you, including any delivery costs for standard delivery.

The refund will be made without undue delay and no later than 14 days after the day on which we received your cancellation notification.

The refund will generally be made using the same payment method used for the original payment, unless otherwise expressly agreed.

We may withhold the refund until we have received the returned item or until you have provided evidence that the item has been returned, whichever occurs first.

Reduction in Value

You are only liable for any reduction in the value of the item if it has been handled beyond what is necessary to establish its nature, characteristics, and functionality.

Exchanges

If you wish to exchange an item, please contact us at info@everydayfavourites.co.uk. Please remember to provide your order number and state which item you would like as a replacement.

The customer is generally responsible for delivery costs associated with an exchange unless otherwise agreed.

Consumer Rights and Complaints

When you shop with us as a consumer, the rules of the UK Consumer Rights Act 2015 apply. You therefore have statutory rights in relation to goods that are faulty or do not meet the required standards.

The warranty covers defects in materials or workmanship. It does not cover damage, defects, or ordinary wear and tear caused by improper use, lack of maintenance, accidents, inappropriate handling, or normal wear and tear.

Complaints Procedure

If you wish to make a complaint about a purchase, we ask that you first contact us at info@everydayfavourites.co.uk so that we can try to find a solution.

If we are unable to resolve the matter together, you may submit a complaint to:

Centre for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark

Governing Law and Jurisdiction

Any dispute between the customer and JaTakEngros is subject to English law.

Company Information