This Returns and Cancellation Policy explains your rights as a customer in relation to cancellation, returns, refunds, exchanges, and complaints when purchasing from everydayfavourites.co.uk.

Right to Cancel

When you shop online as a consumer, you generally have a 14-day right to cancel your purchase.

The cancellation period expires 14 days after the day on which you, or a third party chosen by you, physically receive the goods. If your order consists of several items delivered separately, the period begins on the day you receive the final item.

How to Notify Us of Cancellation

If you wish to cancel your purchase, please send an email to info@everydayfavourites.co.uk.

We recommend using the following subject line: “Cancellation of Purchase + Order Number”.

Your notification must clearly state that you wish to exercise your right to cancel the purchase.

Returning Items

Once you have notified us that you wish to cancel your purchase, the item must be returned without undue delay and no later than 14 days after the date on which you notified us.

For standard cancellations, the customer is responsible for the cost of return postage. You are responsible for ensuring that the item is packaged securely so that it is not damaged during transit. Responsibility for the item remains with you until we have received it back.

Return Address:
JaTakEngros
Østergade 2
8870 Langå
Denmark
Email: info@everydayfavourites.co.uk

Condition of the Item and Possible Reduction in Value

You may inspect the item in the same way as you would normally be able to do in a physical shop.

You are only liable for any reduction in the value of the item if it has been used or handled beyond what is necessary to establish its nature, characteristics, and functionality.

Items That May Be Exempt from the Right to Cancel

The right to cancel does not necessarily apply to all types of goods. The following items may be exempt:

  • Goods made to the customer’s specifications or clearly personalised
  • Sealed goods that are not suitable for return for health or hygiene reasons if the seal has been broken
  • Digital content supplied without a physical medium where delivery has begun with your consent and you have also accepted that your right to cancel is lost

Uncollected or Refused Parcels

A purchase cannot be cancelled simply by failing to collect a parcel or refusing delivery. You must also clearly notify us that you wish to cancel the purchase.

If a parcel is returned to us because it was not collected or was refused after dispatch, you may be charged for the costs associated with returning the parcel.

If you would like the parcel to be sent again, you will generally be responsible for the cost of the new delivery.

Refunds

When you correctly exercise your right to cancel, we will refund the payments we have received from you, including any delivery costs for standard delivery.

The refund will be made without undue delay and no later than 14 days after the day on which we received your cancellation notification.

Refunds will generally be made using the same payment method that you used for the purchase, unless otherwise expressly agreed.

We may withhold the refund until we have received the returned item or until you have provided evidence that the item has been returned, whichever occurs first.

Exchanges

If you would like to exchange an item, please contact us at info@everydayfavourites.co.uk.

We recommend using the following subject line: “Exchange + Order Number”.

Please state the reason for the exchange and which item you would like instead. The customer is generally responsible for delivery costs associated with an exchange unless otherwise agreed.

Damaged Parcel or Faulty Item on Delivery

If your parcel arrives damaged or the item is faulty when you receive it, please contact us as soon as possible at hej@everydayfavourites.co.uk.

Please include the following information where possible:

  • Photos of the item
  • Photos of the packaging
  • Your order number
  • A brief description of the fault or damage

This will help us process your case more quickly and accurately.

No Return or Processing Fees

We do not charge handling fees, restocking fees, or other processing fees for approved returns.

Consumer Rights and Complaints

When you shop with us as a consumer, the rules of the UK Consumer Rights Act 2015 apply. You therefore have statutory rights in relation to goods that are faulty or do not meet the required standards.

The warranty covers defects in materials or workmanship. It does not cover damage, defects, or ordinary wear and tear caused by improper use, lack of maintenance, accidents, inappropriate handling, or normal wear and tear.

In the event of an approved complaint, the available solution may, for example, be:

  • Repair
  • Replacement
  • Price reduction
  • Refund

Which solution is offered depends on the specific circumstances and the applicable rules under the UK Consumer Rights Act 2015.

Contact Information

Website: everydayfavourites.co.uk

Company: JaTakEngros

CVR No.: 43878581

Address: Østergade 2, 8870 Langå, Denmark

Email: info@everydayfavourites.co.uk