Shipping & Delivery Policy

On this page, you can find information about delivery, shipping costs, order processing and tracking at Everyday Favourites.

Nothing in this policy affects your statutory rights under applicable UK consumer law.

Shipping Costs

Our standard UK delivery charges are:

• Orders below £5: £3 delivery
• Orders of £5 or more: free delivery

The applicable delivery charge will be clearly shown as part of your order before you place your order.

How Your Order Is Delivered

We use InPost for deliveries within the United Kingdom.

Depending on the delivery service used, your parcel may be delivered to your home address or to an InPost Locker or Shop.

For home deliveries, InPost will normally attempt delivery to the delivery address provided with your order. If delivery cannot be completed, an eligible parcel may be redirected to a nearby InPost Locker or Shop for collection.

If your parcel is redirected, InPost will normally provide updated collection or delivery information through its tracking service.

Order Processing and Order Cut-Off Time

Orders placed before 4:00 PM UK time, Monday to Friday: When an order is placed on a business day before 4:00 PM, the order information will generally be forwarded for processing on the same business day.

Orders placed after 4:00 PM: Orders received after 4:00 PM will generally be forwarded for processing on the following business day.

Orders placed at weekends or on public holidays will generally be forwarded for processing on the next business day.

Please note: The order cut-off time relates to when an order enters our processing system. It does not mean that the parcel will be physically dispatched at that time or on the same day.

Estimated Delivery Time

Our usual estimated delivery times are:

• Order processing: 2–4 business days – the time required to process and prepare your order before dispatch.
• Transit after dispatch: 5–7 business days – the estimated period between dispatch and delivery.

These delivery times are estimates unless we expressly agree a specific delivery date or period with you.

Unless we agree a different delivery period with you, we will deliver your goods without undue delay and no later than 30 days after the contract is entered into, as required by applicable UK consumer law.

Delayed Delivery

Delivery may occasionally take longer than estimated because of circumstances such as unusually high parcel volumes, public holidays, severe weather, transport disruption or other circumstances affecting the delivery network.

Periods such as Black Friday, November and December may result in increased pressure on delivery networks.

Any estimated delivery time does not affect your statutory rights if delivery is delayed.

If we fail to deliver within an agreed delivery period, or within the period required by law where no other period has been agreed, you may have the right to require delivery within an additional reasonable period or, in certain circumstances, cancel the contract and receive a refund.

If delivery by a particular date was essential and this was agreed with us, or was clearly essential from the circumstances of the purchase, different statutory rights may apply if that deadline is missed.

If your order is significantly delayed, please contact us at info@everydayfavourites.co.uk so that we can investigate the shipment.

Tracking Your Parcel

Once your order has been dispatched and tracking is available, you will receive tracking information in your dispatch confirmation.

You can use the tracking information to follow the progress of your parcel while it is in transit.

If you have not received tracking information within 8 business days of placing your order, please contact us at:

info@everydayfavourites.co.uk

We will investigate the status of your order.

Responsibility for Goods During Delivery

Your goods remain at our risk until they come into the physical possession of you or a person identified by you to take possession of them.

This means that if a parcel is lost or damaged while being delivered by a carrier arranged by us, we remain responsible for the goods in accordance with applicable consumer law.

An exception may apply if you independently arrange for the goods to be delivered by a carrier that was not offered by us. In that situation, responsibility for the goods may pass to you when the goods are delivered to that carrier.

Uncollected Parcels

If a parcel is delivered or redirected to an InPost Locker or Shop, it must be collected within the collection period communicated by InPost.

If the parcel is not collected within the applicable period, it may be returned to us.

Failing to collect a parcel does not, by itself, constitute clear notification that you wish to exercise your statutory right to cancel.

If you wish to cancel your purchase, you should notify us clearly in accordance with our Returns, Cancellation & Complaints Policy.

Incorrect or Incomplete Delivery Address

Please ensure that your delivery address is complete and accurate before placing your order.

If you notice an error after placing your order, please contact us as soon as possible at info@everydayfavourites.co.uk.

We will try to update the address if the parcel has not yet been dispatched, but we cannot guarantee that an address can be changed once an order has entered the dispatch process.

If a parcel cannot be delivered because an incorrect or incomplete delivery address was supplied by you and the parcel is returned to us, we may require payment of the reasonable direct cost of re-delivery if you ask us to send it again.

This does not apply where the delivery problem was caused by us or by a carrier for whom we are responsible.

Lost or Missing Parcels

If the tracking information states that your parcel has been delivered but you have not received it, or if your parcel appears to have been lost in transit, please contact us at:

info@everydayfavourites.co.uk

We will investigate the delivery with the carrier.

Your statutory rights are not affected by a carrier losing or misdelivering your parcel before the goods have come into your physical possession, or that of a person identified by you to receive them.

Contact Information

Email: info@everydayfavourites.co.uk

We strive to answer every enquiry within 1–2 business days. This response time is a service target and does not affect any statutory deadlines or consumer rights.